Permanent

Full Time

40

hours We are

seeking

a confident and

customer

f

ocused Resident Liaison Officer to support the successful delivery of our

social housing

refurbishment projects. Acting as the key link between residents, the project

team

and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey

from pre

start visits and profiling,

to daily communication, complaint

resolution

and aftercare. You will

maintain

accurate

records on our CRM system, support project administration, and build strong relationships with residents,

leaseholders

and wider stakeholders. You will also help deliver community engagement initiatives, resident events,

newsletters

and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy,

professionalism

and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes,

wed

love to hear from you. Benefits Holidays - 26 days

+ ability to

purchase

additional

holiday

Annual bonus linked to company performance

Private medical insurance

Life Assurance

Pension

Digital GP

and

Employee

assistance

programme

(EAP)

Sharesave scheme

Access to our discount portal,

LifeStyle

Hub

As an Investors in People Gold award employer, Lovell is the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real

people

and looking after our own people; developing talent is key to achieving this. We understand that the success of our

organisation

comes from the strengths,

skills

and personalities of our people. Lovell is an equal

opportunities

employer who

encourage

and

value

diversity and inclusion within our teams. The Lovell

culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell

a great place

to work for all. Please refer to the Job Description upon completing your application.

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