Resident Liaison Officer - Repairs and Maintenance in Social Housing Based in Hastings with travel to Kent 1 day per week Full time, permanent £30 ,000 per annum + company vehicle We are working with a leading Social Housing repairs & maintenance contractor to recruit a full time, permanent Resident Liaison Officer to join their team based in Hastings. Duties: Customer Care and Dis-satisfaction response. Proactively responding to expressions of dis-satisfaction at the initial stage, preventing escalation wherever possible. Investigate, register and report all complaints in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes. Conduct home visits to meet with residents as needed or upon request, addressing their concerns and ensuring they are kept informed at all times. Schedule any necessary follow-up work and ensure it is completed to the resident's satisfaction. Building relationships and rapport with tenants and the client, keeping them informed at all times via phone, email and letter. Writing written response to complaints. Maintain the Company's complaint log and use the informat...