Location: Bristol

Contract type:Permanent, Hybrid

Hours: Full time, 37.5 hours working between the hours on 8am-6pm

Salary: Starting from £27,565.01 - £30,321.51 dependent on experience

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Financial Reward:Benefit from a competitive salary with opportunities for progression, up to 5% employer pension contribution and thousands of perks through Blue Light card!
• Health and Wellness:Access to a 24/7 Employee Assistance Programme, Doctor Line for over-the-phone GP consultations, and dedicated Mental Health First Aiders.
• Work-Life Balance:Enjoy a Birthday Bonus day off, and competitive family-friendly benefits!
• Career Development:Paid training, opportunities for accredited apprenticeship programs, and potential for career progression.

Join our dynamic Resource Planning team and help shape exceptional patient support through smart, data-driven forecasting.

As a Resource Planner, youll work closely with the wider planning team to deliver accurate forecasting, effective scheduling. Using WFM methodology and strong analytical insight, youll help us meet service delivery targets in the most efficient way possible.

Your work ensures that every patient who contacts our centre receives the support they need and that our teams are set up for success every day.

Key Responsibilities

• Analyse data, trends, and historical patterns to drive strategic planning
• Ensure optimal shift patterns, resource levels, and intra-day flexibility
• Schedule training, coaching, mentoring, and performance management without impacting service levels
• Escalate concerns and highlight resource gaps to Senior Management
• Collaborate with Team Managers to maximise income opportunities
• Provide constructive feedback to Team Managers where needed

About you

• Ability to work under pressure and meet strict deadlines
• Proven success working collaboratively within a team
• Solid understanding of Contact Centre resource planning, forecasting, and scheduling
• Experience with call-routing technology ideally Genesys

If youre driven, analytical, and passionate about delivering exceptional service through effective planning, wed love to hear from you.

Join a team that values innovation, collaboration, and continuous improvement and help us support patients when they need us most.

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