Retention Team Leader / Relationship Management Team Lead Salary : £32,500 - £35,000 + up to £20,000 bonus (OTE £55,000) Location : Manchester City Centre | Fully Onsite Contract : Perm Start

Date : Jan 2026

CLOSING DATE FOR APPLICATIONS 5TH JAN 2026

About the role An exciting opportunity has arisen for an experienced Retention Team Leader to join a market-leading Employee Assistance Programme (EAP) and Occupational Health provider based in Manchester City Centre. You'll lead a high-performing Relationship Management / Client Retention team, playing a key role in retaining existing clients, identifying upsell opportunities, and developing team capability through coaching, mentoring, and performance analysis. This role is ideal for a confident people leader who thrives in a fast-paced, fully onsite environment and enjoys balancing commercial outcomes with team development.

Why join?

£32,500 - £35,000 base salary Up to £20,000 annual performance-related bonus OTE up to £55,000 Awarded 'Best Places to Work' Rapidly growing, well-funded organisation Clear career progression opportunities Fully onsite role in Manchester City Centre

What you'll be doing

As Retention Team Leader, you'll be responsible for both

people leadership and commercial performance , including: Leading, mentoring, and motivating a team of Relationship / Retention Executives Driving client retention, renewals, and upsell performance Conducting regular 1:1s, coaching sessions, and quality assurance reviews Setting and monitoring individual and team KPIs Analysing performance data to identify trends and improvement opportunities Supporting client and broker meetings around renewals and service delivery Coordinating training plans for new starters and ongoing development Promoting a collaborative, high-performance team culture

What we're looking for

Proven experience as a Retention Team Leader, Team Leader, Account Management Lead, or similar Strong background in client retention, relationship management, or customer success Confident people manager with coaching and mentoring experience Commercial mindset with experience driving upsell or revenue growth Strong data analysis and reporting skills (Excel essential) Excellent communication and stakeholder management skills Comfortable working fully onsite in Manchester City Centre

Benefits & perks

25 days holiday + bank holidays (plus birthday off) Private medical insurance (after 5 years' service) Profit share scheme Free 24/7 onsite gym Monthly social events with free food & drinks Generous pension contribution Family-friendly cash plans Structured induction & ongoing professional development

Ready to apply?

If you're an experienced

Retention or Relationship Management Team Leader

looking to take the next step with a growing, award-winning organisation - we'd love to hear from you. ??

Apply today

to secure your place in this exciting Manchester-based leadership role.

CLOSING DATE 5TH JAN 2026. Keywords:

Retention Team Leader, Relationship Management, Client Retention, Team Leadership, Coaching & Mentoring, Performance Management, Upselling, Account Management, Manchester Jobs, Fully Onsite Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

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