Athos Commerce unites Searchspring, Klevu, and Intelligent Reach — delivering practical tools for product discovery, data optimization, and multichannel selling. We help merchants grow by giving them sharper control over how products are found, merchandised, and sold across channels.

Our solutions span on-site search, AI-driven product recommendations, merchandising, product data optimization, and marketplace reach. Together, they give e-commerce teams the tools to drive conversion, improve efficiency, and scale with precision.

We’re a global team backed by PSG, with offices across North America, Europe, and APAC — building with speed, care, and ambition. We value clarity, curiosity, and practical excellence — and we’re looking for people who want to build what modern commerce teams really need

Who You Are:

• Seasoned operations professional with a background in CS operations.
• Adept problem-solver with experience in building/refining GTM processes.
• Strategic thinker who can drive cross-functional collaboration and communication.
• Proactive leader with a passion for leveraging technology and automation.
• Curious, seeks to understand, asks questions first and solutions second.

What You’ll Do:

Responsible for our GTM team operational cadence, you lead from the front as a Revenue Operations consultant to our users and leaders. You drive cross-functional alignment across Marketing, Sales, Partnerships, and Customer Success teams with a foundational focus on increasing Athos Commerce NRR. Lead process, data, and systems design, recommend best practices, and monitor data efficacy to ensure proper balance of human and automated interactions that increase internal efficiencies and improve the customer experience.

How Will You Succeed:

• Align with GTM Leaders on a data, process, and technology roadmap aligned to revenue targets.
• Manage up/across the organization to ensure transparency of priorities, progress, blockers, and launches.
• Define and manage creation of critical data points required to improve the customer journey - across the Revenue Tech Stack including SFDC, Rocketlane, ZenDesk, Churnzero, etc..
• Implement, monitor, and refine handoff processes across the customer journey, from lead follow up and routing from Marketing to Sales, Sales to Implementations/CSM, and CSM/Support interactions.
• Identify and guide revenue tech roadmap to align with best practices, data integrity, and enhancements that drive impact and support organizational-wide goals.
• Support ongoing M&A activities by being the subject matter expert on our GTM processes, guiding the next generation of Athos process and technology enhancements.
• Collaborate with Revenue Analyst(s) and the Finance organization to support the design, creation, and tracking of critical KPIs across the revenue funnel - leading process changes that improve data integrity and visibility.
• Support strategic and tactical needs to improve core KPIs, data visibility for ICs and Leaders across the GTM team, including but not limited to: net new revenue generation, expansion revenue, and net revenue retention through improved data visibility and improved forecasting capabilities.
• Build and maintain day-to-day reporting and dashboard needs for all GTM teams to facilitate informed decision-making and agility.
• Identifying risks earlier and implementing strategies to mitigate them effectively.

What We’re Looking For

• Minimum 3 years of relevant B2B revenue operations experience or similar role; SaaS experience preferred but not required.
• Salesforce administration and technology stack management (including migration/consolidation) experience.
• Project Management competencies including creating business case, aligning projects to organization goals, coordinating and guiding others towards expected project timelines and outcomes
• Extremely organized, meticulous,and process driven with a desire to document and build with scalability and user and customers experiences as top priority.
• Passion for design and development of processes, workflows, automation, and content that improve the effectiveness of the Support/Customer Happiness team to deliver greater value to customers.
• Intellectual curiosity with an ability to identify issues and underlying trends.
• Excellent oralandwritten communicationas well as presentationskills.
• Strong quantitative and qualitative analytical abilities.
• Ability to multi-task and flex between day-to-day operational requests and short- and long-term project work that varies in complexity - while adapting to change in a fast-paced environment.

Benefits and Company Perks

• Open PTO
• Company-paid health, dental, and vision insurance
• Medical and dependent care flexible spending accounts (FSA)
• Company-paid Short Term and Long Term Disability coverage
• Company-paid Life and AD&D coverage
• Voluntary benefits, including critical illness, accident insurance, legal services, and pet insurance
• 401(k) plan with employer match
• Flexible work environment. Work from one of our offices, hybrid, or remote.