About Us Join the Team at Lilibets Restaurant, Mayfair Lilibets is a refined celebration of the sea, delivering elegant, innovative cuisine inspired by global travels and crafted with a strong focus on seasonality, sustainability, and provenance . Our 160-cover destination features an oyster bar, fireside grill, cocktail bar, and year-round terrace , offering an exceptional dining experience in the heart of Mayfair. We are seeking passionate hospitality professionals who take pride in genuine service and have a love for exceptional food and drink . If you are warm, personable, and driven by excellence , we would be delighted to hear from you.

JOB OVERVIEW: The Sales & Coordinator is responsible for overseeing all incoming guest enquiries across private dining, general reservations, and group bookings. The role acts as a bridge between guest communication and internal operations, ensuring every enquiry is met with warmth, efficiency, and polish. This person will work closely with the Reception & Reservations manager and all other departments to ensure the guest journey is seamless and aligned with Lilibets refined st and ards. A strong underst and ing of SevenRooms, guest data, pacing and sales conversion is essential. KEY RESPONSIBILITIES: Reservations Manage daily reservations via phone, email, and SevenRooms, responding promptly and elegantly. Oversee reservation pacing, availability and table allocation across services. Tag and flag notable guests, VIPs, and key partners for operational visibility. Support with floor plans, pre-service notes and ensure accurate h and over to the reception team. Manage phone lines, inboxes and booking links with attention to tone and clarity. Confirmation calls and profiling guests Private Dining & Events Respond to all event enquiries (PDR, partial or full buyout) in line with br and voice. Issue proposals, booking agreements, deposit links and follow-ups to drive conversions. Coordinate with guests for menu choices, dietary requirements and logistical requests. Maintain an accurate event calendar, function sheets and internal planning documentation. Host show-rounds with professionalism and product knowledge. Sales & Admin Log all enquiries in our tracker and maintain up-to-date records in SevenRooms. Manage deposit and minimum spend tracking for events and large bookings. BEHAVIOURS: Demonstrate genuine dedication to Lilibets and show a commitment to delivering exceptional guest experiences. Maintain an organised and professional approach to diary and inbox management. Consistently act as a br and ambassador, in communication and in-person. Be solutions-focused, proactive and calm under pressure. Embody warmth, elegance and attentiveness in all interactions. Display strong initiative and ownership of responsibilities. Adapt positively to the fast-paced, evolving nature of restaurant operations Benefits & Culture We have curated a fantastic selection of workperksso we can be certain to attract thevery bestpeople in the industry. This is just the start... Inhouse Perks Meals on Us - Always Opportunity to dine for free with friends Refer a Friend, Earn a Reward Work-life Balance Guaranteed time off on Christmas and Boxing Day, we will be closed on these days Take a paid day off on us to celebrate your birthday in style. Health & Wellness with Hospitality Rewards 24/7 Health & Wellbeing Support Discounted Gym Memberships Exclusive Industry Perks Cashback Card Shopping Discounts Entertainment Deals Trade-Specific Discounts We offer superb learning opportunities delivering the highest standards, great for your career, and a high end environment to work in. Why not join us?

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