National Express have an exciting opportunity to join a sales focused team, as a Sales Representative working Airside in London Stansted Airport.

With a strong knowledge of our products you will proactively sell National Express coach tickets to drive revenue growth for the company. You will work towards personal and team daily, weekly, monthly and annual sales targets contributing to potential On Target Earning of £34,000 per annum. You will use your own initiative to deliver exceptional customer service, resolving customer enquiries, in line with the vision and values of National Express.

Location: Stansted Airport

Schedule:

3 on 3 off rota

shift length 11 hours

35 minutes including unpaid 45 minute break

Interview Date: Wednesday 14th January 2026

An Airside Pass will need to be obtained to work airside, minimum requirements for the pass are;

Evidenced 5 year Background (Employment / Education etc - breaks over 28 days to be supported with status GAP reference)

5 Year verifiable address history

A valid ID

DBS Certificate (Overseas DBS if applicable)

What you'll need…

Experience of front-line customer service with face to face Sales Experience

English language + numeracy skills

Positive attitude to customer service and personal development

Ability to work in a team or unassisted on your own initiative

Good levels of stamina is required as you will need to be available to assist customers for long periods of time

The ability to work shift patterns including weekends and bank holidays to meet business demands.

What You'll Do …

Look for opportunities and proactively up-sell National Express services and ancillary products, using sales techniques to close each sale transaction, competing with other operators within the vicinity

Consistently deliver an excellent standard of customer service at all times

Effectively and accurately communicate information to customers regarding service updates and disruption

To be fully competent in the use of the relevant ticketing accepting both cash and card

Adhere to processes and procedures necessary to fulfil the role

What you'll need...

English language skills

Experience of front-line customer service in a fast paced environment

Positive attitude to customer service and personal development

Ability to work in a team or independently on your own initiative

Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

The ability to work shift patterns including weekends and bank holidays to meet business demands.

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We may close applications early if we receive a high volume of interest, so don't delay – apply today!

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment