Sales Support Executive Department: Sales Reports To: Sales Manager

Company Overview We are an energetic team of dynamic, and passionate individuals with an eye for detail, dedicated to redefining the landscape of ecommerce and retail packaging. Crafting quality British-made solutions, we go beyond by curating memorable, sustainable unboxing experiences for our clients.

Job Purpose The Sales Support Executive plays a key role in providing the exceptional levels of service that we are renowned for in the industry. This role is also responsible for delivering the same level of service to internal stakeholders, including all colleagues from the sales team and management.

Role Responsibilities & Expectations

Provide exceptional customer service in all communications: emails, quotations, inbound phone calls. Manage the designated inbox to prioritise and process customer orders and requests submitted via email. Communicate with customers regarding their orders, including any delays or changes in delivery. Manage back-orders, call-off orders, and customer-own-stock reports to ensure all orders are delivered and invoiced within customer expectations. Ensure the CRM system is kept current with accurate contacts and documentation of all customer interactions and communications. Investigate and resolve customer complaints swiftly and effectively, including supporting customers who may have received their orders late, received the wrong it...