Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Title: Field Service Engineer (2nd Line / ITIL Modern Service Desk)

Location: HQ Harrogate & client sites across Yorkshire (Hybrid)

Salary: £30,000 - £37,000

Requirements: Microsoft AZ-700 & ITIL Certification (Mandatory)

Role Overview

Are you a technical problem-solver who thrives on the variety of field-based work? Our client is growing the team again and now need a 2nd Line Field Engineer who values user experience as much as technical resolution.

Unlike traditional reactive roles, you will be a proactive partner, utilizing ITIL 4 principles to not only fix hardware and software but to identify trends build security awareness.

Key Responsibilities

* On-Site Technical Support: Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP).

* Champion the "Service Value Chain": Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs).

* Root Cause Analysis: Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than "band-aid" solutions.

* Knowledge Sharing: Document site-specific nuances and create "How-To" guides.

* Project Delivery: Assist with infrastructure refreshes, site migrations, and new hardware rollouts.

About You:

* Experience: At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment / proven experience in providing IT support within an MSP or corporate environment.

* Technical Stack: Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections.

* Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions.

* Familiarity with Active Directory management and tools like Heimdal RMM & Security.

* The "Helpdesk 2.0" Mindset: You understand that ITIL is a framework, not a rigid rulebook. You focus on outcomes and the user journey.

* Communication: Ability to translate "tech-speak" into plain English for non-technical staff

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.