Senior Account Manager

New Yesterday

This is not a traditional account management role. As a Senior Account Manager at Fueld, you are the owner of key client relationships, responsible for performance, growth, and commercial outcomes. You ensure alignment between client objectives and internal delivery, driving results rather than just managing activity. If accounts grow, perform, and retain, you’re doing your job well. If they stagnate or churn, you own that too. Key Accountabilities of Role Account Ownership & Performance
Own a portfolio of key accounts end-to-end Ensure delivery aligns with strategy, KPIs, and commercial goals Identify and resolve risks early Maintain high standards across delivery and performance
Strategic Account Growth & Commercial Ownership
Drive account growth through upsell and cross-sell opportunities Own account profitability, not just revenue Lead strategic reviews that result in clear actions and outcomes Build strong relationships with senior stakeholders Lead conversations confidently and challenge where needed Ensure structured, proactive communication across all accounts
Standards, Process & Organisation
Maintain high standards across documentation, SLAs, and account organisation Improve account management processes for efficiency and scalability Ensure consistency across all accounts
Reporting & Performance Management
Lead monthly and quarterly reporting Ensure reporting drives decisions and adds value
Essential Skills and Competencies Required
Excellent communication skills at all levels inc F2F Highly organised with strong operational capability Proactive and results-driven Strong analytical and problem-solving skills Ability to take ownership and accountability
Preferred Experience Required Proven experience in a Senior Account Manager or similar role, managing multiple clients and stakeholders. Experience in digital marketing, particularly paid media, is strongly preferred. What Fueld can offer?
Flexible working (2 days in Bristol office) 4pm finish on Fridays Team socials including annual summer boat trip Opportunity to have real impact in a growing agency
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Location:
West Of England
Job Type:
FullTime

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