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We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement.

As a Senior AI Engineer within the Technology Engineering team in CIO, you will play a pivotal role in designing, developing, and deploying AI and machine learning solutions that address real-world business challenges. You will work closely with cross-functional teams—including Data Science, Engineering, Product, and Business stakeholders—to identify opportunities for AI innovation and deliver scalable, ethical, and high-impact solutions.

You will contribute to the Centre of Excellence for AI Engineering, support the adoption of GenAIOps practices, and help embed responsible AI principles across the development lifecycle. You’ll also mentor junior engineers, promote reusability of AI components, and support the continuous improvement of AI engineering practices across the organisation.

Skills we would love you to have:

• Experience in AI/ML engineering or applied machine learning.
• Proven experience delivering production-grade AI solutions.
• Proficiency in Python and ML libraries (e.g. Semantic Kernel, Langchain, agentic frameworks).
• Experience deploying models using APIs, containers, or cloud-native services.
• Familiarity with Azure and infrastructure-as-code tools.
• Strong understanding of data engineering, including feature engineering and pipeline orchestration.
• Experience with version control (e.g. Git), CI/CD pipelines, and automated testing.
• Strong problem-solving skills and a passion for innovation.
• Experience working in agile environments and cross-functional teams.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

• Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year)
• Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
• Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.
• Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing programme – At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
• Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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