Place of work: Remote, but some travel to Central London (minimum once per month) At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation. We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support. At the same time, we provide under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors. For more information about Media Trust’s work, see our 2024/5 Impact Report via our website. We are seeking a passionate and proactive Impact and Data Coordinator to join our small but dedicated team at Media Trust. In this role, you’ll work closely with and report to our Digital Manager to support the delivery of our digital strategy and improve how we track and measure our impact. You’ll help maintain and enhance our digital tools, particularly Salesforce, and use data insights to improve how we engage with charities, volunteers and under-represented talent. We’re looking for a technically minded problem-solver with strong communication skills and a passion for using digital systems to support monitoring, evaluation and learning. Key Responsibilities: Data collection and analysis: Support programme managers to collect, manage and analyse data

Create and maintain Salesforce reports and dashboards, contributing to a culture of data literacy and data-driven decision-making across Media Trust staff

Produce KPI reports and insight briefings for senior leadership

CRM management (Salesforce) : Maintain and improve Media Trust’s Salesforce CRM

Maintain and improve the quality and integrity of Media Trust’s data in accordance with GDPR

Work with all teams at Media Trust to maximise their engagement with Salesforce and provide relevant training

Be the day-to-day person handling routine tasks with Media Trust’s web and CRM agencies to progress issues and improvements on the website and our CRM

Monitoring and evaluation: Use Salesforce to track and report on programme KPIs across teams, including diversity, equality and inclusion

Assist in developing our systems and processes to support innovation through data and insight

Project support: Support our Digital Manager to deliver our digital services for both staff and Media Trust’s beneficiaries

Support with ad hoc digital-related tasks that arise

Key Skills and Experience: We don’t necessarily expect you to have any specific qualifications for this role; instead, we’re seeking someone who can demonstrate the following skills. Demonstrable passion for digital, with two to three years’ experience in digital or a related field

Excellent organisational skills, with the ability to prioritise tasks, manage multiple projects, and meet deadlines

Strong problem-solving skills and initiative, with a proactive approach to identifying solutions and improvements

Strong interpersonal skills, with the ability to communicate changes effectively, embed them across the organisation, and gather feedback from stakeholders

Experience using admin tools within a CRM and website CMS (ideally Salesforce and WordPress), with confidence in learning new digital tools

Desirable Familiarity with tools such as Google Analytics, Eventbrite, Zapier and SharePoint

Proficient in working with large data sets, data cleansing and using Microsoft Excel with strong attention to detail

Experience in monitoring and evaluation, including the collection of data and using it to support impact reporting and inform decision-making

Please see the full job description attached. Working at Media Trust Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer: Remote working with a monthly co-working allowance

30 days annual leave (plus bank holidays)

Flexible First employer

Opportunity to work flexible hours

Pension contributions

2 volunteer days each year

Opportunity to attend up to two Media Trust Open Courses each year at no cost to you