Temporary Senior Customer Service Executive Temporary on going Monday to Friday £14.50 per hourMy client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers.This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment.Key ResponsibilitiesDeliver excellent customer satisfaction through professional and responsive supportManage incoming customer enquiries via phone and email, ensuring timely and effective responsesProcess customer orders accurately and efficientlyDevelop a strong understanding of our products and servicesRecord non-conformities and produce system reportsCommunicate and coordinate effectively with colleagues across the businessSupport the Customer Service Manager and Business Development Manager with additional tasks as requiredOccasionally deputise for the Customer Service ManagerRequirementsProven experience in a customer service roleStrong experience handling customer enquiries via phone and emailExcellent written and verbal communication skills, with the ability to convey information clearlyAdaptable and able to respond to a variety of customer needs in a changing business environmentStrong teamwork skills, with the ability to also work independentlyProficient in Microsoft Office (Excel, Word, Outlook)Ability to work under pressure and effectively prioritise workloadAbout YouYou are passionate about delivering excellent customer service and take pride in going the extra mile. You are organised, adaptable, and confident communicating with customers and colleagues alike. A positive, team-oriented approach is essential, along with the ability to remain calm and focused in a busy environment.Brook Street NMR is acting as an Employment Business in relation to this vacancy.JBRP1_UKTJ