Senior Customer Success Specialist
2 Days Old
Turn customers into champions. Strategy into success.
Are you the kind of person who walks into a room and instantly earns trust? Do you love turning complex solutions into real-world wins? We're on the lookout for a Senior Customer Success Specialist who thrives on building powerful partnerships and delivering measurable impact.
This role is all about owning high-value customer relationships, guiding senior stakeholders, and making sure customers don't just use a solution—but get serious value from it.
What You'll Be Doing
Leading smooth, stress-free onboarding for enterprise-level customers
Designing and delivering engaging training experiences (onsite, virtual, and train-the-trainer)
Partnering with customer leaders to drive adoption across teams, regions, and sites
Creating training resources that scale globally and get used
Owning customer success for a portfolio of enterprise accounts, from adoption to renewal
Showcasing value through strategic success plans and executive business reviews
Being the customer's voice internally and influencing how things are built and improved
Tracking success metrics like adoption, renewals, satisfaction, and advocacy
Turning happy customers into raving fans through case studies and testimonials
What Makes You a Great Fit
You've led impactful customer training, from workshops to executive sessions
You're confident influencing senior leaders and navigating complex organisations
You know how to prove ROI and turn data into compelling success stories
You're a polished presenter and natural facilitator
You've managed complex onboarding, integrations, and adoption journeys
You're comfortable leading QBRs and high-level business reviews
You're data-driven, articulate, and great at building long-term relationships
Why You'll Love This Role
Because you won't just support customers, you'll shape their success , drive real outcomes, and play a key role in long-term growth.
If you love strategy, relationships, and seeing customers win, this one's for you.
TPBN1_UKTJ
- Location:
- Hawkenbury
- Salary:
- not provided
- Job Type:
- FullTime
- Category:
- Customer Service;Customer Service