Senior Freight Forwarder
New Yesterday
Location: Chelmsford Salary: £30,000 - £45,000 per annum (Depending on Experience) Full-time Permanent
Experienced in Freight Forwarding Account Manager? Ready to step into a client-facing role where you own the process end to end?
We're seeking a confident and capable Freight Forwarding Account Manager to join a dynamic and growing logistics business. You'll be the main point of contact for key clients, managing multimodal shipments and ensuring seamless delivery from booking to final mile.
Key Responsibilities:
Freight Forwarding Account Manager
- Manage full cycle of shipments via road, sea, and air
- Coordinate with agents, co-loaders, hauliers, airlines, and internal teams
- Input and maintain accurate job data in freight software systems
- Provide clients with proactive shipment updates at key milestones
- Work closely with in-house customs team on clearances and duty/VAT invoicing
- Negotiate haulage rates and confirm deliveries
- Prepare costings, raise invoices, and close jobs accurately
- Resolve any supplier invoice or operational queries
- Collect necessary documentation before release of cargo
- Ensure payment received for COD/Non-credit clients before delivery
What You'll Need:
- 5+ years' experience in freight forwarding / operations
- Good understanding of customs procedures
- Strong communication skills and a proactive, client-focused approach
- Familiarity with MULTIFREIGHT software is a bonus
- Confident using Microsoft Office (Word, Excel, Outlook)
- Able to work both independently and as part of a team
- Highly organised, with strong attention to detail
What's on Offer:
- Salary: £30,000 - £45,000 (DOE)
- 23 days holiday + bank holidays
- Pension scheme
- Flexible working hours to support global time zones
- 5 days office based / Hybrid working available post-probation by arrangement
- Paperless, tech-enabled working environment
- Supportive team culture with ongoing training & development
This is a great opportunity for a Freight Forwarding Account Manager who wants to build strong client relationships while staying hands-on in operations.
If you're ready to make the move, apply now and we'll be in touch.
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- Location:
- England, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Management & Operations