Senior Housing Income Officer
New Yesterday
Senior Housing Income Officer Contract Type:
Permanent Salary:
£
33,688
per annum to £
37,093
per annum (Regional salary), dependant on experience Grade:
7 Reporting Office:
Manchester, Trafford Agile Worker:
20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date:
1
st
May
20
26 Interview Dates:
W/C 4
th
May 2026 Please click here for the role profile (Please note that for the purposes of advertising the role is titled Senior Housing Income Officer, however at L&Q the title of this role is Senior Customer Account Lead) Benefits
include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and
many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than
stated
. *
Previous
Applicants May Not Appl
y
* Join our
Income
Team at L&Q: Our Income Team play a vital part in reducing arrears, sustaining
tenancies
and maximising income. As
a
Senior Housing Income
Officer,
you will b
ring your experience in income collection and arrears management to a role where no two days are the same. Youll
manage a busy caseload of rent accounts, working with residents to agree payment plans and provide support, while also preparing cases for court and ensuring compliance with legal protocols. This is a fast-paced, high-volume role where your decisions directly
impact
residents and help reduce arrears. If this sounds like you, we would love for you to apply! Your impact in the role: Manage accounts from the start of tenancy through to enforcement action, including preparing and referring cases for court.
Work proactively with residents to agree tailored payment plans, provide support referrals, and help sustain tenancies.
Handle a high volume of inbound and outbound calls in a fast-paced contact centre, alongside written communication.
Make confident, informed decisions to progress cases in line with L&Qs Income Collection policies and pre-court protocols.
Demonstrate resilience and empathy, balancing supportive engagement with firm action to reduce arrears.
What
you'll
bring: Experience of debt recovery and managing cases through the full
arrears
lifecycle, including legal protocols.
Strong analytical and decision-making skills, with the ability to calculate payments accurately and act decisively.
Excellent communication and negotiation skills, with proven experience of handling sensitive customer situations.
Outstanding organisation and time management skills to meet KPIs and multiple deadlines.
A collaborative approach, working effectively with colleagues, residents, and external partners to deliver solutions.
If you
require
any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out. About L&Q: Were
one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,
happiness
and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and
were
proud to serve diverse communities across London, the
South East
and
North West
of England. At L&Q, people are at the heart of our
business
and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate
values and behavioural framework
, which outlines our core expectations and should be
demonstrated
at all times
, and all levels, when
representing
L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion
.
We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to
demonstrate
our commitment to end mental health discrimination in the workplace
.
Click
here
to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations. Click
here
to find out more about L&Q and why you should join us!
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Social Care;Accountancy