Senior Network Engineer
New Today
operate
at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Currently,
we're
seeking an?experienced?
Senior Network Engineer
,?to?join our dynamic, supportive team, serving a variety of sites throughout the United Kingdom.? About the Role As a Senior Network Engineer, you will lead the design, architecture, and strategic direction of client network infrastructures. This role combines advanced
hands-on
engineering with ownership of high
impact projects, technical leadership, and acting as the senior escalation point for complex network
issues. On
engineering with ownership of
high impact
projects, technical leadership, and acting as the senior escalation point for complex network issues. You will work across
routing
, switching, firewalls, security, and network monitoring, supporting both remote and onsite client environments. You will collaborate closely with Service Delivery, Professional Services, and the wider technical teams to
maintain
, enhance, and evolve our clients networks. Responsibilities Architecture & Engineering Lead the design and implementation of enterprise-level network solutions.
Architect scalable, secure LAN/WAN, wireless, and cloud-integrated network environments.
Drive complex network upgrades, migrations, integrations, and transformation projects.
Technical Leadership
, Team Lead
& Escalation Act as the senior escalation point for complex routing, switching,
firewall
, and security issues.
Provide expert-level troubleshooting within agreed SLAs and KPIs.
Lead and coordinate the network engineering team, ensuring workload balance, prioritisation, and high-quality delivery.
Provide day-to-day leadership, direction, and support to engineers and technical support teams.
Mentor and develop junior engineers, fostering continuous learning and professional growth.
Oversee technical standards, best practices, and adherence to engineering governance.
Operational Excellence Maintain
high levels
of customer service with
accurate
,
timely
responses.
Own the progression and resolution of all assigned support cases.
Conduct proactive monitoring to ensure stable, efficient, and cost-effective network services.
Review and implement change requests in line with governance, risk, and compliance requirements.
Ensure team adherence to operational processes, documentation standards, and SLA performance benchmarks.
Onsite & Field Work Conduct site surveys for new installations, planned maintenance, and new business opportunities.
Deliver onsite troubleshooting, configuration, and infrastructure improvements as
required
.
Coordinate team deployment for onsite works, ensuring correct skill alignment and resource coverage.
Strategic Contribution Evaluate, recommend, and introduce emerging networking technologies.
Maintain and improve documentation, topology maps, processes, and procedures.
Own network-related projects from planning through to delivery.
Oversee vendor relationships, procurement cycles, and technology selection.
Propose and implement new tools, automations, and service enhancements to
benefit
clients.
Contribute to strategic planning for team growth, capability development, and service evolution.
Experience: Several years of commercial experience as a Network Engineer within a managed services or professional services environment.
Proven background supporting and designing
Cisco based
networks.
Experience acting as senior escalation for complex network issues.
Strong
customer facing
communication and experience working both remotely and onsite.
Certifications CCNA
Required
CCNP
Required
CCIE - Preferred
Additional
vendor certifications (Cisco, Meraki, Palo Alto, Fortinet, etc.) are
advantageous
.
Technical Skills Required: Networking & Infrastructure Cisco routing & switching
Cisco switches (enterprise level)
Cisco Meraki (MX/MS/MR)
Palo Alto
LAN & WAN technologies
Wi
Fi
troubleshooting & optimisation
IP addressing, subnets, VLANs, DNS, DHCP
Diagnosing internet connectivity and performance issues
Network monitoring and performance analysis tools
Security & Firewalls Firewall
configuration, administration, and troubleshooting
Understanding of security standards and compliance frameworks
VPN technologies, IDS/IPS, and secure network design
The Candidate You will be a proactive, reliable, and highly skilled Senior Network Engineer with a strong commitment to technical excellence, operational maturity, and outstanding customer service. You take ownership of problems, communicate clearly, and apply a continuous-improvement mindset. You act as a role model within the Network Team, providing leadership, guidance, and structure to support high-quality service delivery. You will
demonstrate
strong technical depth, holding certificatio
ns such as
CCNA (required)
and
CCNP (expected for senior level)
, with progression toward
CCIE
or equivalent expert credentials.
Additional
vendor certifications across
Cisco, Meraki, Palo Alto, Fortinet
, or cloud networking (Azure/AWS) are highly
advantageous
, reflecting your commitment to staying current in a rapidly evolving industry. We expect you to: Team Leadership Lead by example and uphold high engineering standards across the Network Team
Provide
day-to-day guidance, direction, and workload prioritisation for network engineers
Act as the senior technical escalation point, supporting the team through complex issues
Mentor, coach, and develop junior and mid-level engineers, enabling skill progression and knowledge uplift
Review team output, documentation, and change work to ensure accuracy, consistency, and compliance
Promote a positive culture of accountability, collaboration, and continuous improvement
Support the Head of Operations and senior leadership with insights, recommendations, and team development planning
Ensure the team adheres to operational processes, SLAs, governance, and security best practice
Coordinate engineering resource for onsite work, projects, and urgent escalations
Contribute to refining tooling, automation, and working practices that enhance team performance and client outcomes
Professional & Operational Expectations Perform under pressure and manage multiple priorities effectively
Be flexible, honest, dependable, and consistently professional
Produce and
maintain
accurate
documentation, diagrams, and handover material
Assist
and collaborate with service desk teams, ensuring effective escalation handling
Produce weekly playbooks and provide structured reports to the senior management team
Demonstrate initiative and proactively seek opportunities to improve service quality, efficiency, and reliability
Maintain certification pathways, ensure skills
remain
current, and champion best practices across the team
Company benefits: 28?Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within a?friendly team
Private healthcare including 24-hour GP access
Mental health & wellbeing programmes
Audio, optical & dental cover
Up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Friendly, supportive, and professional working environment Total IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.? Interview Process: Stage 1: Telephone screening (1015 minutes)
Stage 2: Teams or in-person interview with
Head of Operations
Stage 3: Face-to-face interview with
Head of Operations
and our CEO
Stage 4: Offer discussion with HR Manager
Final Stage: Offer letter and agreed start date
welcome to Total IT Join the Total IT team and benefit from a supportive working environment that fosters skill development and
provides
excellent opportunities for growth. Why work at Total IT A recent team survey gives you an insight into the work life here at Total IT: "Great people", "The atmosphere makes me want to come into work each day!" Joining us on a technical role, expect a warm welcome
,
and to be treated fairly and professionally with
top-up
training to help you meet your own goals.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT
