The Senior Product Manager reports to the Head of IT and leads the new Product division of the IT department.

• API
  • Implement infrastructure and processes to ensure API can efficiently meet the demands of the business as it expands, maintaining very high responsiveness and availability.
  • Develop and manage the API roadmap.
  • Coordinate with App, Website and other product owners to ensure alignment of the roadmap with their needs.
  • Manage internal and external development resources to deliver the API roadmap on time and budget.
  • Closely collaborate with the Operations teams to embed change or processes required to support the functionality & performance of the API.
  • Collaborate with the Data Protection and Information Security team to ensure high levels of compliance in API.
  • Maintain API documentation to enable parties to integrate it effectively.
  • Implement and manage version control on the API.
  • When needed, build an internal development team.
• Manage delivery of future bespoke Products delivered by the IT Team
  • Work with Doctors, Medical Secretaries, patients and other users to identify opportunities to innovate.
  • Scope initial requirements for new product functionality.
  • Develop business cases for approval.
  • Develop project plans and budgets.
  • Manage internal or external developers to deliver required functionality.
  • Collaborate with other teams throughout (Operations, Data Protection and Information Security, Guest Experience, Commercial, etc.) to ensure new products are successful.
  • Collaborate with stakeholders to prioritise and define product requirements, ensuring they align with business objectives and customer expectations.
  • Maintenance & continuous improvement of all bespoke products.
  • Implement feedback mechanisms to drive continuous improvement of all bespoke WHP products
  • Partner with the Commercials team to develop go-to-market strategies, product positioning, and effective product messaging.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in product management, bringing new ideas and approaches to the team.
• Strategic IT projects
  • Manage delivery of major IT projects across WHP, including those outside the bespoke systems arena.
  • Project #1 will be to lead the roll-out of a Clinic Letters interface to Seamless Practice Management.
• Seamless Practice Management
  • Support the Systems and Training team in maintaining and expanding the Seamless Practice Management interfaces.
  • Support the Systems and Interoperability team to expand and improve Seamless Practice Management interfaces.
  • Support the Systems and Interoperability team in working with external partners.
• IT Leadership and support. As a senior member of the IT Team, the Product Manager would be expected to support the Head of IT and other members of the IT team, for example:
• • Deputising for the Head of IT as required.
  • Developing product & project management infrastructure and skills across the team.
  • Crisis management.
  • Mentoring, advising and training members of the team.