Senior Project Manager

12 month FTC - PAYE

Definia (Part of The IN Group)

City of London, Hybrid

Flexible salary + bonus

About Definia:

Definia is a Digital Transformation Advisory & Delivery Partner, part of The IN Group. We specialise in delivering complex technology and business change programmes for organisations looking to modernise, optimise and scale. We combine strategic advisory with hands-on deliver, ensuring our clients realise measurable outcomes from their digital investments.

We are now looking for a Senior Project Manager to join us on a key client engagement leading a critical IT Service Management (ITSM) transformation programme. This role will be paid via PAYE and receive all holiday, benefits, etc as a full time salaried employee

About the Role:

We are seeking an experienced Senior Project Manager to support the delivery of complex IT and service transformation initiatives across enterprise environments.

This role will operate across a portfolio of change programmes, driving structured delivery, strengthening governance, and embedding sustainable operational improvements. You will work confidently across senior stakeholders, technical teams and PMO functions to ensure delivery is controlled, outcome-driven and commercially sound.

What You’ll Be Doing:

Programme & Delivery Leadership

• Lead complex IT and service transformation initiatives
• Manage scope, milestones, risks, dependencies and financial controls
• Establish and maintain structured governance aligned to client expectations
• Drive delivery against defined outcomes and measurable benefits
• Ensure consistent reporting cadence and assurance standards across engagements
• Identify opportunities for improvement and recommend enhancements to delivery approaches, governance and operational effectiveness

Service & Operational Improvement

• Support delivery of service management and operational maturity initiatives
• Oversee implementation or optimisation of enterprise platforms where required
• Align process design with recognised best practice frameworks
• Partner with technical teams, architects, and service leads to embed sustainable improvements
• Support testing, deployment, and structured transition into operational teams

Stakeholder & Executive Engagement

• Build trusted relationships across technical and business stakeholders
• Engage confidently with senior leadership and steering groups
• Translate technical delivery into clear business value
• Provide concise, structured reporting to programme and portfolio boards
• Navigate complex stakeholder environments with professionalism and clarity

Governance & Commercial Control

• Maintain RAID management, change control and structured reporting
• Protect scope integrity and manage change in line with commercial agreements
• Partner with PMO and assurance functions where required
• Ensure adherence to agreed delivery methodologies and governance frameworks
• Proactively identify and mitigate delivery risks

What We’re Looking For

Experience

• At least 5 years of experience as a Senior Project Manager delivering complex IT transformation initiatives
• Ideally you would have worked for a Consultancy on multiple projects
• Strong technical project delivery background
• Experience working with enterprise service or operational platforms
• Understanding of recognised service management frameworks (e.g. ITIL)
• Experience within consultancy or client-facing environments preferred
• Comfortable operating across multiple stakeholders and evolving landscapes

Capabilities

• Strong stakeholder management across all organisational levels
• Clear, confident communication and presentation skills
• Commercial awareness and ability to manage scope effectively
• Structured, detail-oriented and governance-driven
• Calm under pressure with strong problem-solving ability

Personal Attributes

• Client-focused mindset
• Collaborative and relationship-driven
• High accountability and ownership
• Pragmatic and outcome-oriented
• Adaptable and comfortable in evolving environments

Why Join Definia & The IN Group?

• Wellbeing benefits: gym membership, mental health support, Vitality health, onsite Peloton and Pilates classes
• Free private health care
• Pension salary sacrifice
• Participation in our next wealth creation event
• Financial wellbeing through Bippit, auto enrolled pension scheme
• 2 x high achievers international trips you can be nominated for
• We have a generous referral scheme for talent you recommend to us
• Hybrid working with our flexible working policy
• Join a multiband, global group with 14 offices: The IN Group
• We offer private health insurance, eye tests, discounted gym memberships and more
• Our calendar is jam-packed with social events, from summer conferences to family parties
• We love to give back - last year we raised £92,000 for charity through our Big Investigo Give initiative