Senior Service Delivery Manager
New Yesterday
Tech & Change Recruitment Consultant at Sanderson
A leading specialty insurance organisation is seeking an Application Service Delivery Manager to join its Core Enterprise Applications function, supporting a portfolio of mission‑critical insurance platforms including policy administration, claims, and document management systems.
This is a hands‑on technical management role (not a people manager), acting as the single point of contact for BAU and project delivery, with responsibility for vendor performance, incident management, and application risk across a hybrid on/offshore support model.
Salary - £80,000 plus bonus and benefits
Key responsibilities
Managing BAU support for core insurance applications
Overseeing third‑party vendors and service delivery
Acting as the primary interface between IT, product, and the business
Supporting major transformation initiatives, including legacy system migration and platform upgrades
Ensuring application stability, performance, and continuous improvement
Experience required
Background supporting London Market / Specialty Insurance systems
Experience with enterprise insurance platforms - Guidewire / Eclipse
Strong knowledge of ITIL
Technical understanding of SQL and cloud‑based applications
Comfortable coordinating offshore and nearshore support teams
This role suits a technically strong support manager looking for a high‑impact, business‑critical position within a complex insurance environment.
👉 Interested? Apply or message for further details.
Seniority level: Mid‑Senior level. Employment type: Full-time. Job function: Information Technology and Project Management. Industry: Insurance.
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- Location:
- England, United Kingdom
- Job Type:
- FullTime