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Senior Service Desk Specialist

Reference: PC0126-1M2

Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits

Location: Manchester, M16

Working Pattern: Monday – Friday | Hybrid Role

New Year. New Career. Lead People. Deliver Excellence.

Are you an experienced Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer who thrives in a people-focused leadership role, enjoys coaching and mentoring, and still loves being hands-on technically?

We’re looking for someone who can balance technical expertise with soft management skills, acting as a role model on the Service Desk while helping to develop, support, and motivate a team.

The Role

As a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer, you’ll provide high-quality end user support while also taking responsibility for day-to-day team leadership, knowledge sharing, and performance support. You’ll play a key role in onboarding, training, and developing Service Desk analysts, helping to create a collaborative, high-performing environment.

Based in Manchester (M16), this is a Monday to Friday hybrid role.

Key Skills & Technologies

You should have experience with some or all of the following:

Microsoft Windows 10 / 11

Microsoft Office 365 troubleshooting

Active Directory

Awareness of Group Policy

SCCM / Intune

DFS folder permissions in SharePoint

Networking triaging

Leadership, Soft Management & Communication

We’re specifically looking for someone who has experience as a team leader or senior team member, and who enjoys people development as much as problem solving.

The successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer will demonstrate:

Experience in team leadership, line support, or acting team lead responsibilities

Strong coaching and mentoring skills

Ability to provide performance support, guidance, and feedback

A collaborative, people-first leadership style

Excellent stakeholder communication and relationship-building skills

Confidence in conflict resolution, prioritisation, and decision making

Strong, logical troubleshooting and diagnostic ability

A professional, approachable, and supportive manner

A growth mindset, resilience, and emotional intelligence Experience contributing to Knowledge Banks (KB’s), process improvement, continuous improvement initiatives, and setting best-practice standards is highly desirable.

Why Join Us?

Opportunity to lead, influence, and develop people

Clear career progression and structured skill development

Hybrid working for work-life balance

A company that values empathy, collaboration, and accountability

We’re ready to invest in your leadership journey

Ready to Lead, Coach & Make an Impact?

If you’re a Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer with strong soft management, coaching, and people development skills, apply now.

New Year. New Career. Lead it

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.