Senior Showroom ManagerCitygate, West LondonOTE: £70,000PermanentSenior Showroom ManagerRole overviewWe are looking for a Senior Showroom Manager to manage the daily activity of the showroom by providing a physical presence and by managing all customer interaction. To also assist the Head of in managing the sales environment, the people, and the process to ensure maximum profit opportunity and customer satisfaction.Diversity and InclusionAt Citygate Automotive, we are committed to being the best at everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024Senior Showroom ManagerKey responsibilitiesYour key responsibilities as a Senior Showroom Manager will be:To ensure all enquires are handled to the highest standards on our systems each day by close of business.To manage the sales team, to ensure they achieve volume and margin objectivesTo have class leading vehicle displays and forecourt areas.To manage the sales process and have an integral part within that with the customers.To achieve F & I commission and penetration objectivesTo ensure all finance documents are completed accurately and honestly in accordance with legal requirements (e.g. in accordance with the Consumer Credit Act 1974 and relevant insurance codes of practiceWhats in it for you as aSenior Showroom Manager?With our benefits there is something good for everyone. Were a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. Thats why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:Access to our in-house training academy for everyoneElectric Vehicle (EV) Training levels 1- 4 for specific rolesInternal career progression opportunities across our various brands and locationsHigh street discountsWellbeing portalEmployee assistance programmePurchase, service and parts discountsEmployee referral schemeStandard company benefits such as pension, life assurance cover, competitive holidays and cycle to work schemeAbout YouAs a Senior Showroom Manager you will ideally have the following skills and attributes:Excellent communication skills and a good telephone manner.Great computer skills and the ability to multi-task.High levels of commitment to providing the best customer care.A positive and friendly attitude in the work environment.A professional approach with the ability to mentor othersStrong attention to detail and complianceWhy CitygateCitygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities.JBRP1_UKTJ