Join to apply for the Senior Support Engineer | Europe Remote role at n8n

Join to apply for the Senior Support Engineer | Europe Remote role at n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently:

• We’re a diverse team of + 120 talented people
• Our annual recurring revenue is growing over 7x year-over-year
• ️ With +118k GitHub stars, we are in the top 50 most popular projects of all time on Github
• We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)
  
  

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.
  
  

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
• Open to participate in an paid on-call rotation to provide after-hours support
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.
  
  

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance ️ – We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness ???? –
• Europe: We provide benefits according to local country norms.*
• US: Comprehensive medical (PPO 1200), dental, and vision plans.
• Future planning –
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan.
• Financial security ️ –
• Europe: We provide benefits according to local country norms.*
• US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.
• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.
• An ambitious but kind culture – People love working here—our eNPS for 2024 is 94!
• Country-specific details are provided in your contract.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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