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Job Description

Senior Support Engineer – South London OR SW London OR West London OR Midlands - Azure/M365 - £45,000 - £70,000

Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?

Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?

Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.

You’ll be joining a close-knit team in London (Twickenham or Epsom)

Key skills:

Proven 3rd Line support experience in a busy MSP or IT Services environment

Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra

Solid networking experience in Cisco and Fortigate

Confidence dealing with major incidents, escalations and tricky support issues

Comfortable with scripting (e.g. PowerShell) and endpoint management tools

A clear, confident communicator who enjoys solving problems and helping others

Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities:

Acting as the final escalation point for complex tickets and service desk issues

Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services

Taking ownership of major incidents and problems – including post-incident analysis

Working alongside professional services during project transitions and onboarding

Helping junior engineers develop – peer reviews, guidance, and knowledge sharing

Creating and updating internal documentation and best-practice procedures

Representing the technical team in client conversations and internal reviews

Ideal Certifications:

AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!

Senior Support Engineer – South London OR SW London OR West London OR Midlands - Azure/M365

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.