Service Advisor

New Yesterday

Job Title: Service Advisor Location: Toyota Reading Salary: Up to £30,000 basic with an OTE of £47,000 Hours: Monday to Friday, 08:00

18:00; 1 in 3 Saturdays 08:00

13:00 (paid overtime) Job Type: Full-time, Permanent

Join the Aftersales Team at Toyota Reading

Deliver Exceptional Customer Service with Jemca Car Group

Are you an experienced and customer-focused Service Advisor looking for your next challenge? At Toyota Reading , we are looking for a professional and proactive individual to join our busy aftersales team. This is an exciting opportunity to work in a fast-paced dealership environment, representing one of the worlds most respected automotive brands.

If you thrive in customer-facing roles and have a keen interest in the Automotive industry, while enjoying being part of a close-knit team, wed love to hear from you. This role would be ideal for an Automotive experienced

Service Advisor , or for someone looking to take their first steps into the industry as we offer full training.

What Youll Do:

Be the first point of contact for service customers, ensuring a warm and professional welcome Manage service bookings and keep customers updated throughout the repair process Liaise with a team of 8 technicians to ensure smooth workshop scheduling and vehicle turnaround Accurately raise job cards, cost estimates, and invoices in line with company and manufacturer standards Explain service, repair, and maintenance requirements clearly to customers Handle customer queries both face-to-face and over the phone/email Ensure compliance with brand and regulatory standards at all times Work towards daily and monthly team targets to support department success What Were Looking For:

Previous experience as a Service Advisor within the Automotive industry is

ideal

but

notessential A proven ability to deliver outstanding customer service in a high-volume environment Strong organisational skills and attention to detail, able to manage 15+ customers daily A confident communicator with excellent interpersonal skills Ability to work collaboratively in a team-focused environment A proactive and professional approach with a strong sense of accountability A full UK driving licence is required Why Join Jemca?

At Toyota Reading , part of Jemca Car Group , youll join a supportive service department with a strong reputation for customer satisfaction and operational excellence. We provide full manufacturer training, clear bonus structures, and a benefits package designed to support your lifestyle and wellbeing.

Your Benefits: Salary & Development:

£29,000

£30,000 basic salary Bonus potential of £18,000

realistic & uncapped OTE of £47,000+ Paid overtime for Saturday working Guaranteed bonus while on holiday or on training Toyota GB training and career development opportunities Car & Lifestyle Perks:

Staff Car Scheme

Drive a new Toyota or Lexus every 69 months with no deposit and low monthly payments Vehicle Purchase & Servicing Discounts

For you and your immediate family Perkbox Membership

Retail discounts, free monthly treats, wellness perks, and more Health & Wellbeing:

Virtual GP Access

24/7 consultations for you and your family Permanent Health Insurance

Protection in case of long-term illness Life Assurance

Providing peace of mind for your loved ones Free Eye Test Vouchers

Redeemable at Specsavers Work-Life Balance & Recognition:

6 Weeks Annual Leave, increasing with length of service Holiday Carry-Over Option

Up to 1 week annually Long Service Awards

Bonuses of up to £1,500 and additional paid leave Celebration Gifts

For birthdays, weddings, and new baby arrivals Financial & Retirement Planning:

Aviva Pension Scheme

Employer contributions and financial wellbeing tools Online Pension Portal

Manage contributions and plan for your future Employee Assistance Programme (EAP)

24/7 confidential support for health, legal, and financial concerns About Us:

Jemca Car Group is one of the UKs leading Toyota and Lexus dealer groups, employing over 500 people across 11 sites. We are recognised for our commitment to excellence, customer service, and developing our people. At Toyota Reading , youll be part of a team of three Service Advisors and eight technicians, working together to deliver a seamless and premium aftersales experience for our customers.

Whats Next? If youre a motivated and customer-driven Service Advisor ready to take the next step in your career, we want to hear from you. Apply today to join the Toyota Reading team at Jemca Car Group.

Reference: INDJEM TPBN1_UKTJ
Apply
Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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