Service Coordinator Fire & Security

4 Days Old

We are currently looking for an organised and proactive Scheduler & Planning Coordinator to join our operations team. This is a key role responsible for ensuring efficient planning, engineer allocation, and smooth communication with clients and tenants. If you thrive in a fast-paced environment and enjoy coordinating people, tasks and deadlines, we’d love to hear from you.

What You’ll Be Doing

* Schedule all jobs for engineers and subcontractors.

* Allocate engineers based on job duration, location, qualifications, and material readiness.

* Send appointment confirmation emails to clients for email/quotation-based jobs.

* Identify material requirements and request materials from the Estimating Manager;

* Coordinate engineer collection or delivery of required materials.

* Rebook no access jobs as notified by the Job Card Coordinator and update Systems

* Notify the Job Coordinator when jobs must be scheduled past target dates to support SLA compliance.

Additional Responsibilities

* Handle engineer calls relating to unsatisfactory EICRs and book follow-up works within the 21-day requirement.

* Add appointment dates into the EICR tracker, ensuring first appointments are booked 8–10 weeks before due dates.

* Confirm tenant appointments via email

* Act as the first point of contact for tenants wishing to rearrange appointments.

What We’re Looking For

* Strong organ...
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Location:
City Of London
Salary:
£35,000 - £37,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support