Ready for a role where your admin skills genuinely keep the wheels turning? We’re recruiting for a Service Coordinator in Redditch to support engineers and the wider office team—managing service orders on SAP, parts ordering, contracts, job sheets and invoicing. Permanent, full-time, £28,000–£33,000 + benefits.

Location: Redditch

Hours: Full-time, Monday to Friday

Salary: £28,000–£33,000 per annum

Working Pattern: Office-based with flexible working hours

If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a busy Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.

Why This Role Stands Out

Full-time, permanent position in a busy and supportive service environment

Flexible working hours

30 days holiday including bank holidays

Company pension scheme

Training opportunities (including SAP/ERP support for the right person)

Christmas company bonus

Preventative medical check-ups

Dog-friendly company

Employee events

Drinks and fruit available

Your Responsibilities

Create and manage service orders on SAP, ensuring all details are accurate

Save and maintain service documentation (POs, quotes, costing sheets) on the service server

Update contract service schedules including values, visit numbers, and contract/live dates

Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time

Order required parts promptly and keep engineers updated on delivery timelines

File order confirmations and manage parts sign-out where required

Update SAP to confirm whether parts were collected or delivered to site

Match PO parts against job sheets and ensure labour is entered correctly

Support billing once job sheets are received and processed

Mark invoiced jobs on the service calendar for tracking and follow-up

Process invoicing for air testing and air/micro testing (labour + analysis costs)

Ensure job sheets are attached to SAP and sent with invoices when required

Maintain accurate records in service and contract folders

Handle warranty visit administration, confirming cover and filing documentation correctly

Monitor service calendars and chase outstanding job sheets and missing documents

Coordinate calibration returns based on engineer notifications

Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)

Raise return entries to ensure full traceability

Enter POs on SAP using dummy numbers and reconcile costs once invoices are received

Ensure invoices and job sheets are issued, attached, and filed correctly

What We’re Looking For

Essential

Strong admin skills with excellent organisation and attention to detail

Confident managing multiple priorities in a busy office environment

Comfortable with data entry, documentation control, and deadline-driven tasks

Clear communication skills and the confidence to coordinate across teams

Good Microsoft Office skills

Desirable

SAP experience (or similar ERP system)

Previous experience in service administration, order processing, or technical support

Understanding of purchase orders and invoicing processes

ERP/SAP familiarity highly desirable (training may be available for the right person)

Ready to Apply?

We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged.

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(Alcester) |  (Redditch)

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About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.

We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

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