Service Coordinator
New Today
Location: Redditch
Hours: Full-time, Monday to Friday
Salary: £28,000–£33,000 per annum
Working Pattern: Office-based with flexible working hours
If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a busy Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.
Why This Role Stands Out
Full-time, permanent position in a busy and supportive service environment
Flexible working hours
30 days holiday including bank holidays
Company pension scheme
Training opportunities (including SAP/ERP support for the right person)
Christmas company bonus
Preventative medical check-ups
Dog-friendly company
Employee events
Drinks and fruit available
Your Responsibilities
Create and manage service orders on SAP, ensuring all details are accurate
Save and maintain service documentation (POs, quotes, costing sheets) on the service server
Update contract service schedules including values, visit numbers, and contract/live dates
Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
Order required parts promptly and keep engineers updated on delivery timelines
File order confirmations and manage parts sign-out where required
Update SAP to confirm whether parts were collected or delivered to site
Match PO parts against job sheets and ensure labour is entered correctly
Support billing once job sheets are received and processed
Mark invoiced jobs on the service calendar for tracking and follow-up
Process invoicing for air testing and air/micro testing (labour + analysis costs)
Ensure job sheets are attached to SAP and sent with invoices when required
Maintain accurate records in service and contract folders
Handle warranty visit administration, confirming cover and filing documentation correctly
Monitor service calendars and chase outstanding job sheets and missing documents
Coordinate calibration returns based on engineer notifications
Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
Raise return entries to ensure full traceability
Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
Ensure invoices and job sheets are issued, attached, and filed correctly
What We’re Looking For
Essential
Strong admin skills with excellent organisation and attention to detail
Confident managing multiple priorities in a busy office environment
Comfortable with data entry, documentation control, and deadline-driven tasks
Clear communication skills and the confidence to coordinate across teams
Good Microsoft Office skills
Desirable
SAP experience (or similar ERP system)
Previous experience in service administration, order processing, or technical support
Understanding of purchase orders and invoicing processes
ERP/SAP familiarity highly desirable (training may be available for the right person)
Ready to Apply?
We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged.
(url removed)
(Alcester) | (Redditch)
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About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.
We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
Your next opportunity could be just a call or click away
- Location:
- Holt End
- Salary:
- £28,000 - £33,000 /annum
- Job Type:
- FullTime
- Category:
- Administration