Service Desk Coordinator
New Today
Service Desk Coordinator Location:
Ashford, Kent Salary:
Competitive Job Type:
Full time, Permanent Working hours:
37.5 hours per week, Monday to Friday 08:30 - 17:00. Closing Date: Friday 30 January 2026 About Us: Boon Edam is the world market leader in commercial, high-end entry solutions, and we operate globally. We have manufacturing facilities in Holland, North America, and China and a network of international sales offices that provide support to customers worldwide. Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction? We have an exciting opportunity for a Service Desk Coordinator to join our highly successful team. What do we expect from you: As a Service Desk Coordinator, you will be responsible for delivering excellent customer service and ensuring, as part of a team, that all aspects of the service desk run smoothly. Working as part of a successful team, this role involves a variety of tasks, including managing a high volume of calls and emails from customers daily. You will be planning works for our technicians nationwide including logging breakdown callouts and ensuring response times are met, as well as organising the completion of RAMS, permits and other documentation required by customers. You will also need to ensure that any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. You will be a confident communicator and display excellent organisational skills. You will thrive in a fast-paced environment and enjoy problem-solving. You will be passionate about delivering high levels of customer service and enjoy the challenge of a varied workload. We are looking for a self-motivated team player. The position is based at our offices in Ashford, Kent, and the successful candidate must live within daily commuting distance of our Ashford office. Working hours: 37.5 hours per week, Monday to Friday 08:30 - 17:00. We offer an attractive salary and benefits package as well as a friendly working environment. What skills and experience are required to perform this role? Experience working in a fast-paced environment Previous experience in a similar role is essential Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates Ability to multi-task and prioritise workload with high attention to detail Highly organised with excellent time management Excellent communicator able to liaise with various departments and build customer rapport Proficient in Microsoft Office Programmes Experience of SAP is desirable but not essential GCSE Maths and English, minimum Grade C or equivalent What you can expect from us: Hybrid working with a minimum of 3 days in the office available after an initial settling-in period of 4 weeks A friendly and inclusive working environment 23 days annual leave plus 8 public bank holidays Annual leave increases with the length of service Your birthday off Life insurance of four times your basic salary Company Pension scheme after 3 months of service with 9% employer contributions Membership to a Healthcare or Cash Plan scheme after probation Additional Information: Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before
Friday 30 January 2026 . We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check. Boon Edam Ltd. is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process No agency support is required, thank you. Please click on the
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button to send your CV for this role. Candidates with the experience or relevant job titles of: Support Service Desk Executive, Service Desk Consultant, Support Consultant, Customer Support, Customer Service Advisor, Client Services, Desk Support, Customer Service Executive, Helpdesk Analyst, Helpdesk Support, Client Services Support may also be considered for this role
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- Location:
- United Kingdom
- Job Type:
- PartTime
- Category:
- IT;IT