Service Engineer Field Service Engineer

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Baler and Compactor Field Service Engineer Division: phs Wastekit Croydon Purpose of Role Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery. Customer Service To liaise with the call controllers and Field Service Supervisor s to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays. To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures. Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. To be able to understand hydraulic and electrical circuit diagrams. Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles Can use and understand various electrical and hydraulic test equipment Update engineering knowledge when able. Can work with the minimum of supervision. To attend meetings and training courses as required by your Field Service Comply with instructions given by Field Service Supervisors, Managers and Directors. To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies. To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used. Any documentation which is required to be returned to the office is done so in time. Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock. Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair. City & Guilds in electrical and mechanical engineering. Competent in the use of electrical and hydraulic test equipment. A sound knowledge of single and three phase electrical equipment and hydraulic circuits. A mature disciplined approach and good personal administrative and customer care skills. 17th edition electrical regulations/City & Guilds electrical and mechanical engineering. A competitive salary of £40.000.00 OTE £45,000.00 We offer accredited ILM Training in house and external training. Ongoing career and development opportunities. Digital GP for you and your family. Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks. Company pension. If you want a career with a well-established company, where you ll be appreciated for the quality of your work, we would love to hear from you. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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Location:
Croydon
Job Type:
FullTime

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