Job Responsibilities

• Review and approve service costs submitted by overseas dealers/subsidiaries, manage payments, and support service budget control to help reduce service operating costs.
• Manage service resources of dealers/subsidiaries and participate in service capability development and performance evaluation.
• Monitor key service process indicators such as dealer service satisfaction, response time, and repair quality, and drive continuous improvement.
• Optimise and manage customer service community platforms; collect feedback from customers and service personnel and ensure timely follow-up and closure.
• Provide guidance on dealer service policies and DMS system operations; participate in service network planning, major repair satisfaction tracking, and 6S management; support dealers in improving their repair and service capabilities.

Job Requirements

• Bachelor’s degree or above, preferably in Hydraulics Engineering, Mechanical Engineering, Mechatronics, Automation, Vehicle Engineering, or related majors.
• Fresh graduates preferred; candidates with 1–2 years’ experience in service management, technical support, or the equipment/machinery industry are also welcome.
• Understanding of after-sales service processes with solid relevant technical knowledge.
• Strong problem-solving ability, good report/proposal writing skills, and strong business understanding.
• Proficient in Microsoft Office (Excel data analysis, PowerPoint proposal preparation, etc.).
• Good command of English.
• Strong sense of responsibility and excellent communication and coordination skills.