Service Manager - Construction Plant

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Role Purpose Reporting directly to the senior management team, you will be responsible for the efficient operation of the service department. This role involves managing service staff, maintaining strong customer relationships, and ensuring departmental profitability, while facilitating effective communication between management, customers, and technicians. Key Responsibilities ·Oversee and manage the day-to-day operations of the service department ·Direct, mentor, and supervise the work of service technicians ·Maintain effective communication with customers, ensuring high levels of service and satisfaction ·Monitor departmental performance, including profit/loss, KPIs, and warranty compliance ·Manage staff matters confidently, in line with company procedures ·Organise workflow and allocate resources efficiently to meet departmental goals ·Proactively identify and solve operational challenges ·Communicate effectively with all levels of the business ·Maintain discretion when handling confidential information ·Set realistic expectations with customers and manage service delivery commitments ·Work autonomously and use initiative to drive continuous improvement ·Maintain a professional appearance and ensure a safe, organised working environment Skills & Experience Required ·Strong knowledge of the construction engineering sector; familiarity with b...
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Location:
Chelmsford
Job Type:
FullTime
Category:
IT & Computers

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