JOB DESCRIPTION

About the role

We have a new opportunity for a Service Manager to join our Guinness Property team covering Empty Homes on a full time, permanent basis in London.

Reporting into the Regional Head of Service you will manage and support the Empty Homes inspectors within the region. You will do this by managing the teams productivity and quality of work, ensuring that relevant resources are in place and that Health and Safety regulations are adhered to.

You will also provide a timely response to customer complaints, ensuring high productivity within your team and Key-to-Key times are kept to a minimum.

We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be able to demonstrate the key criteria, but youll also have great customer service skills and a willingness to go the extra mile to get the job done.

Candidates must live within London to be able to reach all the locations in a timely manner. You must also have a full UK driving licence as you will be issued with a company van.

Essential Skills/Experience:

• Up to date knowledge of building maintenance, Decent Homes Standards & safety legislation.
• Working knowledge of Awaabs Law and managing damp & mould within properties.
• Experience of leading, managing, developing & motivating operational teams.
• Excellent oral and written communications.

Essential Qualifications:

• Relevant Technical qualification - trade NVQ level 3 or equivalent.

Desirable:

• NVQ Level 3 First Line Management.
• A recognised leadership and management qualification.

If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV.

This position will require a basic DBS check which will be paid for by The Guinness Partnership.

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Benefits

• Holidays:We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. xbpsjku You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay:Annual Performance Score bonus subject to eligibility
• Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options:There are a couple of health care schemes available depending on the post grade
• VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work

Additional benefits include:

• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme