Service Manager

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Job Description

Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.


This is a full time, permanent, office based position.


Workplace Services Manager duties and responsibilities:

Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:


  • Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
  • Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
  • People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
  • Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
  • Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
  • Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.


Workplace Services Manager key skills and experience required:

  • Proven experience in workplace services, facilities and operational leadership within the legal industry is required.
  • Strong track record managing both in-house teams and outsourced service providers
  • Experience overseeing services such as mailroom, reprographics, records management, and floor support
  • Demonstrated ability to manage supplier relationships, contracts, and service level agreements
  • Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
  • Experience supporting workplace projects
  • Excellent organisational skills with the ability to manage multiple priorities and deadlines
  • Strong stakeholder management and communication skills
  • Experience with budgeting, cost control, and identifying service improvements

Apply
Location:
City Of London
Job Type:
FullTime
Category:
Business

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