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Service Technician

New Yesterday

Company description NOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the worlds energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.
The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.

Job description Digital Completion Services (DCS)
Analyse operational data to identify irregularities and recommend corrective actions
Provide remote monitoring, diagnostics, and troubleshooting for DCS equipment
Mobilise to customer sites for installation, commissioning, and operational support
Lead instrumentation checks, communication testing, and system handover procedures
Deliver customer training on DCS systems and troubleshooting
Build, assemble, configure, and function-test DCS equipment in the workshop
Maintain accurate configuration logs, test documentation, and build records
M/D Totco Instrumentation Support
Provide technical support for sensors, surface acquisition units, and monitoring systems
Assist with instrumentation tasks during drilling or completions operations
Conduct testing, troubleshooting, and refurbishment of M/D Totco systems
Support mobilisation and integration of M/D Totco equipment at customer sites
Provide data interpretation and analysis when required
Workshop Duties
Build, configure, test, and certify DCS and M/D Totco equipment
Perform fault finding, repairs, and equipment refurbishment
Maintain calibration and compliance of workshop tools and equipment
Prepare equipment for mobilisation, including logistics and documentation
Document stock movements and support inventory accuracy
Project Support & Coordination
Support deployment projects, system upgrades, and integrations
Assist with FAT/SAT processes and generate technical documentation
Collaborate with Sales, Service, and Engineering teams to ensure project readiness
Health, Safety & Compliance
Comply with all NOV HSE policies and procedures
Conduct risk assessments for workshop and field activities
Maintain documentation for ISO compliance and QA standards
Participate in safety reviews and continuous improvement initiatives
General Responsibilities
Produce high-quality technical documentation including schematics and field reports
Contribute to equipment and process improvement initiatives
Support team cross-training and knowledge sharing
Perform additional duties as directed by the M/D Totco Service Manager

Required profile Degree or HNC/HND in Electronics, Instrumentation, or related discipline
Proven experience with field instrumentation, monitoring systems, or control equipment
Competency in system configuration, diagnostics, and hardware integration
Ability to interpret technical drawings and wiring schematics
Valid passport and willingness to travel internationally
Interpersonal Skills (optional)
Strong communication and customer interaction skills
Ability to work independently and collaboratively in dynamic environments
Proactive mindset with a commitment to service excellence

What we offer Opportunity to work with cutting-edge digital completion and instrumentation systems
Exposure to international field operations and technical project work
Career development through technical training and cross-functional collaboration
Supportive and safety-conscious working environment
Access to NOV's global network and resources
Join our Global Family
At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:
Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP)
Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage
Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme Travel Insurance

TPBN1_UKTJ
Location:
Birmingham
Salary:
not provided
Job Type:
FullTime
Category:
Skilled Trades

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