ServiceNow Solution Architect
New Today
ServiceNow Solution Architect
to join a client delivery team, working closely with stakeholders as part of a ServiceNow programme. This role will play a key part in supporting the
rollout of ServiceNow Now Assist , shaping architecture and ensuring high-quality, scalable platform delivery. You will act as a
subject matter expert , translating business requirements into robust, deliverable ServiceNow solutions while providing technical leadership across design, delivery, and governance.
Role & Responsibilities
As a ServiceNow Solution Architect, you will be responsible for designing and delivering solutions that meet both business and technical requirements. You will work across teams, contribute to key architectural decisions, and provide leadership within the delivery team.
ServiceNow Architecture & Design
Translate business requirements into
high-quality ServiceNow solutions Act as a
subject matter expert
across the ServiceNow platform Lead
design sessions
and contribute to sprint and project planning Take ownership of technical requirements and components related to
HAM & SAM
build and implementation Produce and maintain
High-Level Design (HLD)
documentation
Hardware & Software Asset Management (HAM / SAM)
Act as SME for
ServiceNow Hardware Asset Management (HAM)
and
Software Asset Management (SAM) Lead architectural decisions relating to asset lifecycle, compliance, and optimisation
Technical Governance & Platform Health
Provide oversight of
technical governance
across the ServiceNow platform Enforce
coding standards and best practices
across delivery teams Prove technical solutions and contribute to
platform health management , performance, and maintainability
Delivery Leadership & Issue Management
Act as an
escalation point
for technical issues and development blockers Support technical triage of
major incidents
where required Proactively identify, document, and log
improvement opportunities
for the business
Collaboration & Stakeholder Engagement
Engage with
business and technical stakeholders
across the organisation Contribute to cross-team and architectural decision-making Support strong alignment between architecture, delivery, and operational teams
Required Skills & Experience
Expert proficiency in
ServiceNow , with demonstrated Solution Architecture experience Strong hands-on experience with
HAM and SAM
within ServiceNow Proven ability to translate business requirements into scalable technical solutions Experience defining and enforcing
technical governance and standards Strong documentation skills, including
high-level design artefacts Proven leadership within
agile delivery environments Excellent communication and stakeholder management skills
Desirable Experience
Experience supporting or implementing
ServiceNow Now Assist Experience working within
large, complex enterprise environments Background in multi-team or multi-supplier delivery models
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT;IT