Social Media Manager

2 Days Old

This role will work in partnership with the US&C Program Manager & Global Program Lead to oversee a team of ten globally located associates who have to main objectives: ● Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams ● Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics. This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk. We are looking for someone who is always looking to improve efficiency and solve problems which arise in this high change environment. The person should also be prepared to manage, steer and guide junior members of the team. This role will work across many functions and teams within CommOps, across international offices, and will provide you with the opportunity to completely design, prioritize, and implement projects to support this fast growing organization scale. What You'll ...
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Location:
London
Category:
Media, Music & Writing

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