Supported Housing Officer

16 Days Old

Supported Housing Officer – Croydon – £25.15 LTD Umbrella p/h

Service Care Solutions are currently recruiting for a Supported Housing Officer to join a leading Housing Association on a 16-week temporary contract based in Croydon.

This is a site-based, customer-focused role delivering intensive housing management across supported housing schemes. You will work closely with vulnerable residents, managing agents, and support providers to sustain tenancies, manage complex cases, and ensure properties remain safe, compliant, and well-managed.

Role Overview You will be responsible for delivering a high-quality housing management service across a supported housing portfolio. This includes tenancy management, partnership working, compliance monitoring, and providing a visible presence across schemes to support residents and improve outcomes.

Key Responsibilities
Deliver intensive housing management to residents with support needs

Act as the main point of contact for managing agents, support providers, and external partners

Manage voids end-to-end including inspections, referrals, assessments, viewings and sign-ups

Investigate and resolve tenancy breaches including ASB, arrears, nuisance and safeguarding concerns

Progress enforcement action where required, including preparing legal documentation and attending court

Carry out regular property and scheme inspections, ensuring health & safety and compliance standards are met

Work with internal teams to facilitate access for repairs, servicing and compliance works

Monitor service delivery against Service Level Agreements and attend partnership meetings

Respond to complaints and resident feedback, driving service improvement

Requirements
Experience working within supported housing or intensive housing management

Strong background in a customer-facing housing role

Knowledge of tenancy management, ASB, safeguarding and housing legislation

Experience working with external partners, managing agents or support providers

Understanding of property compliance and health & safety requirements

Excellent communication, organisation and case management skills

Full UK driving licence and access to a vehicle (desirable)

Contract Details
Location: Croydon (site-based across schemes)

Rate: £25.15 per hour (LTD Umbrella)

Contract: 16 weeks

Hours: 35 hours per week

If you are interested in this opportunity or would like further information, please contact:

George Westhead
? (url removed)
?(phone number removed)
Apply
Location:
Croydon
Salary:
£25.15 /hour
Job Type:
FullTime
Category:
Property Services

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