Join to apply for the Technical Account/Project Manager role at Limitless IT Consultancy We’re looking for an exceptional Technical Project Manager / Technical Account Manager who thrives on structure, clarity, and ownership. You are someone who naturally takes control of complex projects, brings order to moving parts, and communicates with calm confidence — especially when things get busy. Clients trust you. Teams rely on you. And systems run better because you’re in the middle of them. This is not a development role - your value comes from project leadership, communication excellence, process discipline, and delivery control. If you care deeply about quality, consistency, and building things properly — and you want to play a central role in scaling a high-growth consultancy — this role was designed for you. About Limitless Limitless was founded at the end of 2023 by husband-and-wife team Jake and Kirsty. In just two years, we’ve grown rapidly to support around 20 active clients, delivering Zoho‑based systems that now sit at the core of how those businesses operate. Today, the full‑time team consists of Jake and Kirsty, supported by a part‑time admin assistant. Our growth so far has been built almost entirely on reputation, referrals, and results. We are now ready to start building out a world‑class team to support us in our mission. This role is a cornerstone hire and sits alongside a separate developer role we are also actively recruiting for, as we put the foundations in place for a major growth phase in 2026. Our ambition is bold — we are building towards becoming the number one Zoho consultancy in the UK. The Role As our Technical Project Manager / Technical Account Manager, you will become the central hub between clients, consultants, and internal systems. This is a delivery leadership role, focused on planning, coordination, communication, documentation, and control. Your mission is to own and elevate delivery across all client projects. You will ensure every project is clearly planned, consistently executed, and communicated with absolute professionalism. Clients should always know what is happening, what’s coming next, and why — regardless of which team member is involved. This role exists to transform Limitless from a founder‑led consultancy into a scalable delivery organisation built on repeatable systems and outstanding client experience. What You’ll Be Doing Project Management & Delivery

Own the end‑to‑end delivery of client projects across Limitless Build, update, and actively manage delivery plans inside ClickUp Break down business requirements into clear, technical deliverables in collaboration with the wider team Translate meeting notes and decisions into structured, actionable ClickUp tasks Keep projects on track by managing priorities, timelines, risks, and dependencies Ensure every piece of work meets Limitless’ quality and documentation standards Run internal delivery check‑ins and project reviews

Client Communication & Success

Act as the primary point of contact for your assigned client accounts Run clients’ fortnightly delivery meetings, including agendas, progress updates, actions, and next steps Work with clients to triage new requests into support or project work, then agree priorities and timelines together Proactively chase outstanding client actions to keep delivery moving Provide clients with consistent, clear communication so nothing ever goes quiet or unclear Manage expectations with confidence, structure, and professionalism

Support & Triage Oversight

Oversee all incoming client requests and initial triage Distinguish between quick support fixes and larger project work, routing accordingly Ensure all work is logged, prioritised, and visible in ClickUp Liaise with Zoho Support where required and keep clients updatedMonitor response times, recurring issues, and overall service health

Process, Standards & Systems

Own and continuously improve Limitless’ delivery framework and working standards Develop and maintain project templates, delivery playbooks, and client communication guidelines Build internal documentation and onboarding material for future hires Help design scalable systems that allow Limitless to grow without sacrificing quality

Who This Role is For We are looking for someone who is naturally driven, highly organised, and thrives on taking ownership. You are a self‑starter with a strong problem‑solver mindset. When something isn’t working, you don’t wait for instructions — you investigate, propose solutions, and take responsibility for moving things forward. You are exceptionally organised and take pride in running tight, well‑structured projects. You bring clarity to complexity and keep both clients and internal teams aligned, even when priorities shift or pressure increases. You are an outstanding communicator — confident, professional, and calm. You know how to guide conversations, manage expectations, and build strong relationships with clients through clear, consistent communication. Ideally, you will have previous experience working with Zoho or another CRM platform in a similar project management, account management, or delivery‑focused role, and you understand how business systems, workflows, and implementations function in real‑world environments. We are a small, growing team, and this is important. You must be comfortable operating without layers of management, taking initiative, and helping shape how the company evolves. If you are looking for a large corporate environment with rigid structures and narrowly defined responsibilities, this role will not be the right fit. This position is for someone who wants ownership, influence, and the opportunity to help build something exceptional. At Limitless, we are a small but fast‑growing company, which means your career won’t be boxed in by a rigid corporate structure. As we expand, our priority is to grow our team alongside the business — giving people the opportunity to take on more responsibility, step into senior leadership roles, and ultimately build and manage their own teams within the company. If you’re looking for a place where your work genuinely matters, your growth is supported, and your role evolves as the business does, you’ll feel at home here. What You’ll Receive

Competitive Salary & Pension Scheme 28 Days Annual Leave: Generous leave entitlement to rest and recharge. Extra Holidays Over Christmas: Additional time off during the festive season to spend with family and friends. Health and Dental Insurance: Comprehensive Bupa Health cover. Flexible Working Hours: Adjust your work schedule to suit your personal and professional needs.

At Limitless, progression is driven by contribution, trust, and leadership — not just time served. Just so you know, we are currently only considering candidates based in the United Kingdom. #J-18808-Ljbffr