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Technical Author

New Today

Technical Author

Essex, England, United Kingdom (Hybrid)

Technical Author (Software / Insurance Platform)
Essex
IT Software / Insurance Technology
We are seeking an experienced Technical Author to take ownership of all technical and user-facing documentation
This is a client-facing role suited to someone who can confidently translate complex insurance processes and system functionality into clear, structured, high-quality documentation and training materials.
You'll work closely with Business Analysts, Developers, Testers and Clients, playing a key role in ensuring our product documentation is accurate, consistent and aligned with industry standards.
What You'll Be Doing
Creating and maintaining system documentation including configuration guides, release notes, interface specifications and technical manuals
Producing user training materials such as step-by-step guides, process walkthroughs, onboarding packs and e-learning content
Documenting business and system workflows, functional behaviour and data mappings in collaboration with Business Analysts
Translating complex technical and insurance concepts into accessible content for technical and non-technical audiences
Ensuring all new features, enhancements and fixes are fully documented prior to release
Managing version control and maintaining documentation governance standards
Developing templates and structured documentation standards to improve consistency
Supporting release management with clear, concise upgrade and release documentation
Maintaining an organised and up-to-date documentation repository
Knowledge & Experience Required
Proven experience in technical writing for software products
Previous experience working for a software vendor (preferred)
Understanding of the Software Development Lifecycle (SDLC)
Strong grasp of documentation best practices and structured authoring
Familiarity with documentation/help authoring tools such as MadCap, ClickHelp, Trainual or similar
Understanding of the insurance lifecycle (quote, bind, issue, endorsements, renewals, claims)
Knowledge of policy administration systems and insurance workflows
Key Skills
Excellent written English - clear, precise and structured
Ability to quickly absorb and simplify complex information
Strong analytical thinking and curiosity about how systems work
Meticulous attention to detail
Strong organisational skills and ability to manage multiple documentation streams
Confident working with SMEs, developers, BAs and testers to gather accurate information
Ability to work independently and take ownership of deliverables
Strong communication skills suitable for client-facing interaction

TPBN1_UKTJ
Location:
Birmingham
Salary:
£65,000
Job Type:
FullTime
Category:
Media

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