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Job Description

Technical Customer Service Advisor £26,000 plus quarterly bonus, OTE £33,000 ( Top earner currently earning £50,000) Permanent role Wrotham (own transport needed)

Monday to Friday 8am - 5pm with 1 in 3 Saturdays 9am - 4pm 25 days holiday rising to 30 after 5 years', subsidised gym membership, enhanced pension pay (5% rising every 5 years), private healthcare

Our client is a well-established, market leader in their field and is looking for a Technical Customer Service Advisor to join their product support / customer service department.

This is a fast-paced, varied role where you will be providing technical advice over the phone, organising engineer visits and discussing care / insurance options available.

Duties for this Technical Customer Service Advisor role will include but not be limited to:

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\n Providing technical support on the telephone

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Organising and arranging engineer call-outs

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Chasing engineers and updating customers where needed

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Responding to customer letters / emails

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Checking engineer job reports

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Providing advice on care / insurance packages and upselling where possible (bonus paid on this)

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The successful Technical Customer Service Advisor will have / be able to:

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\n Excellent communication skills

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The ability and willingness to learn technical products and processes

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Confidence in upselling

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Excellent attention to detail

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Netbox Recruitment are an equal opportunities employer acting as a recruitment agency for the attraction and selection of talented individuals for this position.

All applications considered, apply or call Sarah on 01634 668186 option 2

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.