Experienced Hire Customer Success London, United Kingdom

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Technical Delivery Manager

The Technical Delivery Manager is responsible for overseeing the delivery of Appian projects within our client base. These projects will form part of a broader adoption strategy the TDM applies in an account, nurturing them from their first successes with Appian to leveraging the platform across their enterprise for their most mission-critical requirements.

In addition, the TDM will collaborate extensively with Appian Sales during sales cycles, to ensure prospects and customers understand the value of our product, but also how to quickly realise benefits through rapid adoption and Agile delivery methodologies.

The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appians values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

Essential Duties and Responsibilities

1. Support pre-sales activities to close new business within region - scoping / level of efforts, responding to proposals, preparing Statements of Work, advising on project approaches, and presentation of methodologies (15%)
2. Oversee the delivery of a portfolio of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Projects could include leading or supporting our Partners within the region (50%)
3. Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support to support the overall improvement of Appians Product and positioning within our regions marketplace (5%)
4. Develop strategies for and maintain responsibility for customer satisfaction and build long-term relationship with key customers (5%)
5. Lead development of methodologies, approaches and techniques to improvise Appians Customer Success Packaged Offerings (5%)
6. Ability to quickly understand a client's business strategy, their business processes, and to develop technical solutions to support their business strategy (5%)
7. Provide mentorship and career management to team of consultants within region (5%)
8. Financial reporting and accountability for the region's projects and resources. Report pipeline/revenue forecasts as well as staffing projections and planning (5%)
9. Assist with external recruiting efforts (5%)

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operationsresulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.