Technical Lead – Outside IR35 - Remote in the UK I’m working with a business who are building out their AWS contact centre capability and are looking for an experienced Amazon Connect Developer to take ownership of designing and developing voice solutions. This is a hands‑on role with a strong element of thought leadership, where you’ll be shaping how Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows. Responsibilities

Design and build IVR and voice flows within Amazon Connect Take ownership of the AWS contact centre platform, driving best practice and improvements Act as a technical lead, providing guidance on architecture and solution design Gather and translate business requirements into scalable technical solutions Work closely with internal teams and nearshore partners to deliver solutions Support and influence vendor/partner engagement, including capability discussions Contribute to the overall Amazon Connect strategy and roadmap Ensure solutions are robust, scalable, and aligned with AWS best practices

What they’re looking for

Proven experience building and delivering solutions in Amazon Connect Strong hands‑on experience with IVR / voice flow development Experience working within AWS environments (Lambda, Lex, etc. beneficial) Ability to operate as both a developer and technical lead Experience gathering requirements and translating into technical delivery Comfortable working in a client‑facing / stakeholder environment Someone who can bring ideas, structure, and leadership, not just delivery

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