Location Remote, UK based

Responsible to Onboardings and Data Migration Manager

About Ticketsolve

Ticketsolve is a leading platform for ticketing, marketing, CRM, fundraising, and memberships trusted by over 380 organisations across the UK and Ireland. From theatres and festivals to museums and cultural attractions, we support our customers with powerful tools, strategic guidance, and a people-first approach.

Over the past 17 years, we’ve evolved alongside the sector helping our community grow audiences, generate revenue, and deepen engagement. At our core, we’re a close-knit team of experts in commerce, software, and live events, passionate about the impact of arts and culture and proud to help our customers thrive.

About the Role

We’re looking for a Technical Onboarding Project Manager to join our dynamic Operations Team, playing a key role in transitioning customers onto the Ticketsolve platform seamlessly.

This role ensures a smooth customer transition onto Ticketsolve by managing data migration, training, and process integration, ensuring a seamless onboarding experience.Work closely with Support, Product, and Customer Success Teams to streamline onboarding processes and enhance customer experience, ensuring project timelines are met and customers feel fully supported as they adopt Ticketsolve.

This position is ideal for someone with a strong background in data handling, data migration, and project management. The position requires strong skills in Microsoft Excel, Microsoft Access and SQL.

Key Responsibilities

• Oversee data migration alongside the Data and Onboardings Manager, ensuring accuracy, efficiency, and seamless system integration.
• Work with large datasets, managing imports and validating data integrity.
• Manage onboarding projects, maintaining clear communication across stakeholders, organising meetings, assigning tasks, and setting expectations.
• Develop and implement project plans, timelines, and strategies to ensure a successful go-live process.
• Act as the main point of contact for onboarding clients, guiding them from initiation to completion and transition to Customer Success & Support teams.
• Deliver engaging onsite and virtual training sessions to ensure customers fully understand and can maximize the system’s capabilities.
• Collaborate with web developers and third parties to integrate Ticketsolve with existing systems and processes.
• Identify and troubleshoot any technical or data-related challenges during onboarding.
• Provide regular project updates to the Operations team and Onboardings & Data Migration Manager.

About You

Requirements for this role include:

• Proven experience in data migration and handling large datasets.
• Proficiency in Microsoft Excel (advanced functions, macros, pivot tables, data manipulation) and Access.
• Proven project management and/or client onboarding experience, ideally in a SaaS or technical environment.
• Ability to manage multiple projects under tight deadlines.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with experience in customer service.
• Comfortable delivering training sessions to groups both online and in person.
• Proactive, organised, and able to work independently while contributing to a busy team environment.
• UK-based and available to travel for meetings and training as needed.
• Experience with SQL for data queries and validation.
• Previous experience with ticketing, EPOS, or CRM systems.
• A passion for the arts and theatre industry.
• A UK driving licence and access to a car.

Why Join Ticketsolve?

At Ticketsolve, we believe in creating an environment where our team can thrive professionally and personally. Here’s what you can expect when you join us:

• Flexible work arrangements remote or hybrid working options to suit your lifestyle
• Generous leave 25 days annual leave plus public holidays, with extra days for long service
• Enhanced family leave including maternity and adoption leave
• Pension scheme up to 5% employer contribution
• Learning & development regular opportunities for professional growth and career progression
• Team connection from local meet-ups to our annual company retreat, we value time together
• Travel support expenses and per diems covered for work-related travel
• Supportive culture led by a management team focused on continuous learning and wellbeing

We are an Equal Opportunities Employer and welcome applicants from all backgrounds.

How to Apply

To apply, send your CV and cover letter to careers@ticketsolve.com by 5pm Wednesday, 23rd of July.

• First-round interviews will take place remotely via Google Meet.
• Second-round interviews will include an assessment focused on data handling.

Even if this deadline has passed, we’re always interested in hearing from talented individuals, so feel free to reach out!