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Technical Support Analyst

Location: London office / Hybrid

Salary: £27,000 per annum

Hours Per Week: 35

Closing Date: 19/03/2026

Join Shaftesbury as Our New Technical Support Analyst!

Are you the person we’ve been looking for?

At Shaftesbury, we’re searching for a passionate and skilled Technical Support Analyst to join our dedicated IT team. If you bring talent, curiosity, and a commitment to making a real difference, you’ll fit right in with our caring, community‑minded workforce.

Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.

Why Shaftesbury?

We believe every person we support deserves a life that is full, flourishing, and rich with opportunity. Guided by our values — Open, Enabling, Inclusive, and Courageous — we work every day to deliver the very best in care, education, and support.

Across our adult services, children’s services, and education settings, our focus is on inclusion, wellbeing, and enabling people to thrive. We go the extra mile because it matters — to us, and to the people we serve.

About the Role

As our Technical Support Analyst, you will play a key part in keeping Shaftesbury connected and running smoothly. Your responsibilities will include:

* Providing first‑line technical support to colleagues across the organisation

* Supporting systems such as printers, access control, mobile devices and audio‑visual equipment

* Delivering initial support for key business systems including Accounting, HR and care management platforms

Location: This role is currently remote, with plans to move into a hybrid/office‑based arrangement. Applicants should live within a reasonable commuting distance of London.

Why Work at Shaftesbury?

At Shaftesbury, our people are our greatest strength. We are proud to have some of the most committed and compassionate staff in the sector—and we want to attract more people like you.

We are delighted to offer a benefits package that truly recognises and rewards the work you do:

* Recognition & Rewards: Be nominated for a personal recognition letter from the Executive Leadership Team, or for a gift voucher of up to £50 for going above and beyond.

* Excellent Training: A comprehensive training package designed to support your development.

* Generous Annual Leave: 25 days + 8 bank holidays for the first 5 years, rising to 28 days + 8 bank holidays thereafter.

* Pension Scheme

* Employee Assistance Programme: Confidential support for your wellbeing.

About Shaftesbury

Shaftesbury is a charity committed to enabling children, people and adults to live a life that adds up for them. We know that what makes life meaningful isn’t just one thing — it’s the sum of the small things: connection, confidence, companionship and the chance to be valued.

Across our care, education and rehabilitation services, we work together to build connected, fulfilling lives for the people we support.

Ready to Make a Difference?

Join a team where your skills matter, your ideas count and your work truly changes lives. At Shaftesbury, everything you do adds up — for you, and for the people we support.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of , , gender, , and .

To Apply

If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.