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Job Description

1st & 2nd Line Support Engineers needed !

London

Boutique MSP

£30K to £35k+ Benefits | London

1st & 2nd Line Support Engineers needed. Our Clent, a boutique Managed Service Provider supporting high-end hospitality businesses across Central London, is looking to add both a 1st Line Support Engineer and a 2nd Line Support Engineer to their expanding technical team.

These roles offer the chance to work closely with clients — primarily boutique hotels — through regular on-site visits, providing hands-on support and building strong professional relationships in a friendly, close-knit environment.

The Roles

1st Line Support Engineer

Ideal for someone proactive, personable, and confident being the first point of contact. You will provide day-to-day support across user issues, maintenance, and remote troubleshooting while delivering an excellent client experience.

2nd Line Support Engineer

Suited to a 1st Line Support Engineer or Junior 2nd Line - who has some solid technical depth and experience handling escalations. You will work on issues involving servers, networks, and infrastructure, as well as contributing to wider project-based work.

Key Responsibilities

1st Line

Provide prompt on-site and remote support to clients

Log, diagnose, and resolve a broad range of hardware/software issues

Escalate advanced incidents to the 2nd line team while maintaining ticket ownership

Carry out routine maintenance and support regular client visits

2nd Line

Handle technical escalations from the 1st Line team

Troubleshoot advanced issues across Windows Server, AD, DNS, DHCP, and virtual environments

Perform patching, updates, and server/infrastructure maintenance

Support project delivery such as deployments and system upgrades

If you’re an IT Support professional looking to take the next step in a well-regarded London MSP environment, please send your CV and indicate whether you are applying for the 1st Line or 2nd Line position.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.