Technical Team Manager ££48,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent

Role: Technical Team Manager Location: Bracknell

Salary : Up to £48,000

We're hiring an experienced Technical Team Manager to lead a multi-tier IT support team (1st, 2nd, 3rd Line). You'll oversee daily operations, manage escalations, and ensure high service standards through effective leadership and process improvement.

Key Responsibilities: Manage day-to-day service desk operations and team performance Monitor and meet SLAs/KPIs Drive incident, change, and release management Develop automation workflows using ITSM tools Coordinate patching, software deployments, and reporting Mentor and develop team members Required Experience: Proven leadership in IT support environments Hands-on knowledge of: VMware/Horizon Microsoft Server 2019 Cisco/Juniper networking Active Directory, Exchange Trellix/Trend security tools ITIL-based processes

Nice to Have: Windows 10, SharePoint, Linux, MDM (Avanti) Experience with SCOM, SQL, ePo, Excel Understanding of PDR/JSPs <...