Tenancy Services Advisor – Internship (12 Months), Birmingham

Tenancy Services Advisor – Internship (12 Months)

4 Days Old

Shape the future of housing – support real projects that deliver change for colleagues and tenants. Tenancy Services Advisor Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Tenancy Services Team — where you'll gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment. Your Role: You'll apply your academic knowledge to real-world challenges – working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You'll gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law. Your day to day will see you: * Supporting tenancy services officers with case management and administrative tasks. * Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions). * Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants. * Accompanying officers on tenancy visits and inspections. * Providing general support to the team with reports, records, and rota management. * Taking part in project work, mentoring, and development activities as part of your internship. What we're looking for: * Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline. * Strong communication and organisational skills. * A genuine interest in housing and delivering positive outcomes for tenants. * Ability to handle sensitive issues with empathy and professionalism. * Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026. Final Interview – Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please

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Location:: Birmingham
Job Type:: FullTime
Category:: Property Services

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