Tenant Liaison Advisor
Based : Home-based, with regular travel to sites across the East Midlands, and regular attendance at our head office Memorial House, Coalville, Leicestershire
Hours : 35 hours per week, working Monday to Friday
Salary : £27,213 - £30,237 annum (RFJ 5)
The role
We have an exciting opportunity for Tenant Liaison Advisor to join our Planned Works team.
As a Tenant Liaison Advisor, you will be responsible for liaising with our customers to assist the onsite delivery of emh homes Warm Homes Programme – delivery energy efficiency upgrades to stock across all regions. You will act as a liaison between our customers, contractors, and emh colleagues, answering any questions and addressing any concerns that the customer may have.
The ideal candidate
You will be customer-focused, a good communicator, and have excellent interpersonal skills. The successful candidate will be able to build rapport with customers and contractors, ensuring their engagement and create a positive relationship that minimises operational issues and complaints. You will have experience of working to deadlines and prioritising workloads, also experience of producing quality compliance and statistical information.
As a Tenant Liaison Advisor, you will regularly be traveling to sites across the East Midlands, and will need to regularly attend our head office, so the ability to travel is essential. Emh encourages endeavours to offer opportunities to work flexibly and from home, where the business need allows.
Please see the attached job description and person specification for further details on the role, and the essential and desirable skills, experience and qualifications.
Our Values
Our Values are important to us at emh and we're looking for a tenant liaison advisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
Competitive salary
Contributory pension scheme
Health cash plan – BHSF
39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)
Flexible working
A wide range of training and development opportunities (we are an Investors in People accredited organisation)
How to apply
Please send an up- to-date CV detailing how you meet the requirements of the person specification.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
We ask all candidates to evidence their right to work status during the recruitment process. Please click
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