Japanese Food Company Operation Coordinator Location: South London onsite only Salary: up to 32K GBP Working hours: 11:00-20:00 Responsibilities include: • Route planning on a daily and regularly scheduled basis, for a fleet of approximately 20 vehicles delivering around 200+ orders per day • Optimising route efficiency by analysing destinations, vehicle weights, driver hours, and customer requirements • Paying due attention to speed limits, achievable schedules, and/or journey times • Organising alternate delivery arrangements where needed, for example by third-party transport partners or minicabs • Communicating routes to drivers and giving special delivery instructions as needed • General support working closely with the operations team covering Compliance, Driver debrief, dealing with customer queries and discrepancies • Performing any other reasonable management requests as needed • Support the Operations team with compliance activities, driver debriefs, and resolution of customer queries or delivery discrepancies. • Maintain accurate operational records and documentation in line with company procedures and audit requirements. • Work collaboratively with Fish Production teams and warehouse to ensure alignment with transport and operational plans. • Interact with colleagues, drivers, customers, and partners at all times in a courteous and professional manner. • Carry out any other reasonable duties or management requests in line with the needs of the business. Skills and Qualifications • Prior experience in transport route planning preferable but not essential • Good knowledge of UK geography and roads • Understanding of HGV/van operations and legislation preferable (OLAT or similar) • Good verbal and written communication skills • Can work cohesively within an existing and growing team • Can learn new processes efficiently and follow procedures thoroughly • Good phone manner, good interpersonal skills • Flexible and adaptable approach • Ability to multi-task in a fast-paced environment • Good computer skills and familiarity with Microsoft Office (Excel, Word, Outlook)